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For the Rollo wireless printer. Always ensure that you are connected to the same WiFi name and the same band 2.4Ghz or 5Ghz.
This is not an official Rollo support site, for the official support site, please visit: support.rolloprinter.com
⚠ WiFi Checklist (to ensure stable wireless connection) ⚠
How many Wifi names do you have: Ensure your devices including Rollo are connected to the same WiFi name
Is your Wifi Frequency/band Split between 2.4ghz and 5ghz or Combined?: If you have a combined WiFi frequency/band please split your band between 2.4ghz and 5ghz
Static IP or Dynamic IP: Sometimes wireless routers do tend to reassign IP addresses to your devices, if this happens, you will lose connectivity to your printer, so it's best to assign static IP to your Rollo printer.
Distance: Place Rollo within several feet and no significant obstructions
Ensure that you already connected your Rollo printer to your Home Network, if not yet please follow the steps here
Once you got it set up on your mobile device you may then add your Rollo printer to your computer via the control panel > device and printers > add a printer and follow the on-screen instruction.
3. If the computer is unable to detect the printer, please disconnect the computer from your WiFi and restart the computer, then once the computer boots up, please reconnect to your wireless network and add the printer again.
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