Nothing happens when I print (Windows)

This is not an official Rollo support site, for the official support site, please visit: support.rolloprinter.com

• Turn the printer off and unplug the USB cord from your Computer

• Click the search box /magnifying glass in your computer, search for RUN, select RUN, and type: shell:printersfolder and click OK delete ROLLO by right-clicking it and select delete and please restart the computer

• Connect the printer to a different USB port

• Turn the printer back ON

• The computer will now attempt to add the printer

• Print the sample label

If the issue persists please proceed with the steps below

• Please unplug the USB cable from your computer.

• Please uninstall the printer driver and reboot your computer after you uninstall the driver, then proceed to the next step.

• Please re-install the driver

  1. Reconnect the USB cable into a different USB port

  2. Download the driver here: https://files.fm/f/4p8bk3u3d

  3. Install