For the Rollo wireless printer. Always ensure that you are connected to the same WiFi name and the same band 2.4Ghz or 5Ghz.
This is not an official Rollo support site, for the official support site, please visit: support.rolloprinter.com
Note: This change applies to new PayPal labels once you change the format to 4 x 6-inch all of your new and upcoming labels will be in 4 x 6-inch format, old labels will stay in 8 x 11-inch format, please see how to manually crop old labels down to 4 x 6-inch for old PayPal labels.
To access this setting on PayPal, please
Log in to PayPal and click the Gear Icon in the far top right corner.
Choose Account Settings
On the left-hand side, please choose Shipping
Under Shipping Preferences, click Update
Under "U.S. Postal Service Preferences," click on the Edit printer settings
Pick Label Printer and one of the 4 x 6 printers, such as the "Zebra TLP 3844-Z 4.0 x 6.0"
Log in to your PayPal account www.PayPal.com
Visit or in your browser please type https://www.paypal.com/shiplabel/createbulk
Click on Shipping Preferences
Select the Label Printer and any of the 4.0"x6.0" sizes i.e zebra LP2844-Z - 4.0"x6.0"
Click SAVE