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For the Rollo wireless printer. Always ensure that you are connected to the same WiFi name and the same band 2.4Ghz or 5Ghz.
This is not an official Rollo support site, for the official support site, please visit: support.rolloprinter.com
⚠ Resetting the printer will default back to its original state but this fixes most of the issues that you are experiencing with your wireless printer
⚠ Ensure that the BlueTooth on your phone is ON
⚠ WiFi Checklist (to ensure stable wireless connection) ⚠
How many Wifi names do you have: Ensure your devices including Rollo are connected to the same WiFi name
Is your Wifi Frequency/band Split between 2.4ghz and 5ghz or Combined?: If you have a combined WiFi frequency/band please split your band between 2.4ghz and 5ghz
Static IP or Dynamic IP: Sometimes wireless routers do tend to reassign IP addresses to your devices, if this happens, you will lose connectivity to your printer, so it's best to assign static IP to your Rollo printer.
Distance: Place Rollo within several feet and no significant obstructions
Push and hold the wifi LED button for 26 - 30 seconds until the light flashes red and then let go, the light will start to flash purple and orange once it turned into a solid white please, proceed to step 2 (please ensure that your bluetooth is ON)
2. Grab your phone and open the Rollo app and Go to Settings
3. Click Set up printer
4. Click START and follow the on-screen instruction
⚠ There are cases that you can't PAIR your Rollo printer to your BlueTooth specially if you already added it in the past, so to fix this please follow the steps below
Go to your BlueTooth settings and look for the Rollo printer and click the "i" icon beside it.
2. Click Unpair or Forget then start again by resetting the printer
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