For the Rollo wireless printer. Always ensure that you are connected to the same WiFi name and the same band 2.4Ghz or 5Ghz.
Please run the automatic label identification first
Press and hold the button on top of the printer, wait for 1 beep and then let go
The paper will go back and forth inside the Rollo Printer, this process is called automatic label identification, and the paper should stop at the gap or the perforation.
If you're on a Windows Machine please do the following
Please go to Start menu > Control Panel > Devices and Printers > Right-click on Rollo printer and select printer preferences > click Stock and under Type: set the type to Labels with Gaps
If you're on a Mac
Please adjust your Gap settings by opening the print dialog box.