For the Rollo wireless printer. Always ensure that you are connected to the same WiFi name and the same band 2.4Ghz or 5Ghz.
This is not an official Rollo support site, for the official support site, please visit: support.rolloprinter.com
⚠ There is slight variation with Windows 10 and 11 but the steps is almost identical.
Type PRINTER on the windows search box and select "PRINTERS & SCANNERS"
select Rollo printer and click Manage
select printing preferences
4. select Settings
5. create your size in millimeters and name it i.e 2x1 -inch is 50x25mm
Go back to Printing preferences
select Layout
click Advanced
4. select the custom size that you created
5. click OK to apply