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For the Rollo wireless printer. Always ensure that you are connected to the same WiFi name and the same band 2.4Ghz or 5Ghz.
This is not an official Rollo support site, for the official support site, please visit: support.rolloprinter.com
⚠ WiFi Checklist (to ensure stable wireless connection) ⚠
How many Wifi names do you have: Ensure your devices including Rollo are connected to the same WiFi name
Is your Wifi Frequency/band Split between 2.4ghz and 5ghz or Combined?: If you have a combined WiFi frequency/band please split your band between 2.4ghz and 5ghz
Static IP or Dynamic IP: Sometimes wireless routers do tend to reassign IP addresses to your devices, if this happens, you will lose connectivity to your printer, so it's best to assign static IP to your Rollo printer.
Distance: Place Rollo within several feet and no significant obstructions
Please do the following:
1. Install the Rollo driver
2. Please go to Control Panel • Devices and Printers • Add a printer and click "The printer that I want isn't listed"
3. Choose Add a local printer or network printer with manual settings then click next
4. Please choose Use an existing Port and then click the drop-down menu and look for a "USB" port then click next
5. Look for Rollo under Manufacturer, then choose the Rollo driver on the left then click next
6. Choose use the driver that is currently installed then click next
7. Enter or type a printer name or you may leave it as it is. Then click Next
8. On the next page, click do not share this printer in the meantime, then click next
9. You will get a page saying it's successfully setup, please click print test page to test and click finish to close
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