IT Support

Do you need IT assistance? Please make sure to search the KB before reaching out!

If you still need assistance, please see below: 

• jpal-na-it@mit.edu for general technology assistance – focused on software and issues that you cannot diagnose yourself

• for hardware issues - Information Systems and Technology’s MIT Hardware Service Center is at its new location in 56-129. The center offers repairs, troubleshooting (including mobile devices), and a computer loan program. Walk-ins are welcome Monday to Friday from 8 a.m. to 5 p.m., with remote services available 24/7.

• Sam Haas for questions about physical technology or assistance with Salesforce

• Haley Packard for office access assistance