1. Shut Down, Then Restart
Do not just Sign Out or close the Chromebook lid; actually Shut Down. Once you sign out, there will be a Shut Down button in the lower-left corner and a shut down button within the settings pop-up window in the lower-right.
2. Clear Your Chrome Browsing Data
Get in the habit of doing this every 1-2 weeks. Also use this when websites or images won't load.
Steps
Expand the Chrome Menu (3 vertical dots in the upper-right corner).
Hover over More Tools.
Click Clear Browsing Data.
In the pop-up window, select the Advanced Tab.
In the drop-down menu, set Time Range to All Time.
Click Clear Data.
Repeat as needed. (We recommend making this a weekly habit.)
View the Step-by-Step Guide >>>
3. Remove Your Profile From The Chromebook
After you sign out, click the tiny down-arrow next to your name on the login screen. Select "Remove user" and click "Remove user" again.
View the Video Guide
4. Check your WIFI (internet) connectivity
Sometimes it helps to disconnect/forget the network, then reconnect. You can do so within your Settings on the Chromebook.
5. Update Your Chrome OS
Your Chromebook operating system (Chrome OS) is supposed to update automatically, but sometimes it gets behind. If it gets more than two versions behind, it stops auto-updating. Follow these steps to update your Chrome OS so you are running smoothly.
Tried ALL five steps above, carefully following all the directions, and are still stuck? Take your Chromebook to the "Tech Spec" at your site. They may try one or two other tricks OR submit a KACE work order.
