FAQ's
FAQ's
Embedded Files
- Where can I find student’s email and password, as well as check if the students accepted the AUA?
Ask the administrative assistant, or records clerk, to run the “GAFE Student List by Block” report for Secondary Schools, and the, “Student GoogleApp and AUA Approval” report for Elementary Schools. These reports have the student’s passwords, and @deltalearns.ca emails. If the email is not on the report, either the parent has yet to consent, or the student has yet to agree to the AUA. Keep in mind these reports are highly confidential and must not be left in the view of others.
Student passwords can also be accessed through Teacher Connect, by viewing the student and selecting the General Tab, then from the drop-down select registration and enrolment. Look for the Network ID/Password field. On the left of the colon is the Network ID (Student number), to the right of the colon is the password.
2. How do I know if a Parent has consented
2. How do I know if a Parent has consented
Run a report from Teacher Connect. Select the Reports tab from the menu, and select Forms response Grid.
View each student individually in Teacher Connect, and look under the Forms tab.
3. Google is not accepting the password “Wrong Password. Please try again”, or “the password was changed xx days ago”
3. Google is not accepting the password “Wrong Password. Please try again”, or “the password was changed xx days ago”
Students:
The password will need to be changed in Student Connect by following these instructions.
Staff:
Try your employee connect password. If this password is not accepted the password will need to be changed in Office 365 Portal by following these instructions.
4. I am using the password that I use for Employee Connect, but it is not working?
4. I am using the password that I use for Employee Connect, but it is not working?
The password may have been changed within Google. The password will need to change their password in the Office 365 Portal to force a sync. We recommend that students and staff only change passwords in CIMS, and not in Google.
5. We are using the password from Student Connect, but it is not working?
5. We are using the password from Student Connect, but it is not working?
Students may have changed their password within Google. Students will need to change their password in Student Connect to force a sync. We recommend that students and staff only change passwords in CIMS, and not in Google.
6. The email address is not being accepted? Google says, “Please enter a valid email address”
6. The email address is not being accepted? Google says, “Please enter a valid email address”
This indicates that the account has yet to be created, and may be a result of:
Students
Parent/guardian consent has yet to be provided
Student has yet to sign into Student Connect and agree to the Acceptable Use Agreement
Staff
Consent has not yet been provided in Employee connect under the "Resources tab" and "Links and Forms".
7. When trying to login to Google, “Please enter a valid email address”, but I am 100% certain all the steps were covered.
7. When trying to login to Google, “Please enter a valid email address”, but I am 100% certain all the steps were covered.
Students who have a more complex name (hyphenated first name, two worded first name), often do not fit the standard email structure. In this case ask the Admin Assistant, or records clerk, to run the “GAFE Student List by Block” report for Secondary Schools, or the, “Student GoogleApp and AUA Approval” report for Elementary Schools from the dashboard. This report contains the correct email and passwords for all students. As this report contains highly confidential information, it is critical that the document be kept in in secure manner.
Teachers can also view the student’s correct email in Teacher Connect. This is found by viewing the student, clicking on the General tab. The correct email can be found in the email field.
8. Do Parents need to re-consent each school year to enable a student’s account if they had access the previous year?
8. Do Parents need to re-consent each school year to enable a student’s account if they had access the previous year?
No. Unless a student withdraws from the district and then re-enrolls, otherwise consent is for the duration of student’s time in the Delta School District.
9. The student's email in CIMS is not their @deltalearns.ca email. Why?
9. The student's email in CIMS is not their @deltalearns.ca email. Why?
The student's email in CIMS takes a few days to update as it requires ITS to manually push it through to My Ed which then pushes it to CIMS. As it is a manual process ITS only does this a couple of times a week, so there may be a delay in the email populating CIMS.
Admin assistants can provide a list of emails by running a report which contains the student’s email (providing parents have provided consent) whether the students has agreed to the AUA, and the student’s password.
Elementary Report: “Student GoogleApp and AUA Approval”
Secondary Report: GAFE Student List by Block”
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