Payment Adjustment Deadlines

Getting paid accurately and on time matters—and we’re making improvements to help ensure just that.

Starting May 1, 2026, we’re implementing an updated payment adjustment cutoff for all contractors. This change is designed to streamline payment processing, improve accuracy, and reduce delays in service fee payouts.

🔍 What’s Changing?

There will now be one clear deadline per payment cycle for submitting all payment adjustment requests:
End of the 2nd business day after each cycle.

***Adjustment requests submitted after the cutoff will still be reviewed (subject to required documentation). However, any approved changes will be reflected in the following payment cycle. 

✅ What this means for you

• More reliable and timely payments

• Clear expectations on adjustment deadlines

• Reduced risk of delayed payouts

⏰ What You Need to Do 

• Check Daily: Review your logged hours within 24 hours of each timesheet date.

• Spot an Error?: Submit your adjustment request to your SSP immediately.

• Don’t Miss the Deadline: All adjustment requests must be submitted by 11:59 AM EST on the cutoff date to ensure corrections appear in your next pay advice.

Stay proactive, review your timesheets regularly, and submit adjustments early to avoid delays.