FastDTR (Timesheets)

If you have a plotted shift schedule, any hours you log within that schedule will generally be approved straight away. Ensure that when you are clocked in, you are fully available to work with your client - you respond to their messages and calls straight away. Be proactive in asking what you need to do and be actively working.

Any hours worked outside of your shift schedule must be approved by your client and the approval seen by your Staff Services Partner.

Click here to view the process of acquiring approval for recording hours outside your shift or additional hours above your weekly/monthly hours cap.

If you were not able to record hours that you worked and that should have been logged or if your recorded hours are incorrect, you should contact your Staff Services Partner, who is able to adjust your timesheet if you follow the process listed under "What happens if I forget to log hours in my timesheet?"

Important: Once the last day of a payment cycle has passed, any timesheet adjustments must be made in 24 hours or one (1) business day. If the approval cut-off has passed, the timesheet will no longer be adjusted for that payment cycle period.

If you record hours where you did not work, and did not make yourself available when your client was trying to contact you within your scheduled shift, your client may dispute hours you've logged.

Your Staff Services Partner will reach out to you to clarify whether those hours should have been logged and un-approve them, if necessary. 

If you have clear proof of work and/or correspondence with the client during that time, we may approve the hours, particularly if the client agrees to resolve the dispute.

• Make sure you are at www.fastdtr.com (no ALL CAPS, no extra words)

• If you get an error with the word "Authorization", see the word "Undefined" in the top right of screen, or see a mostly blank page  - Go to www.fastdtr.com and then sign in again. The error is occurring because you're logged in on multiple devices or in multiple windows. Going to www.fastdtr.com and signing in resolved this issue.

• Try logging in and logging out from the browser after a hard refresh

• Try to open another browser like Mozilla Firefox aside from Google Chrome and Microsoft Edge

• Check your browser settings and allow notifications

Open your Anti Virus settings and add "www.fastdtr.com" to it's whitelist or allowed websites

1. Do a Hard Refresh:

For Windows users:

CTRL + SHIFT + F5

For Mac Users

COMMAND + SHIFT + R

2. Change to a different browser. If you're using Google Chrome, try Mozilla Firefox. If you're using Microsoft Edge, try Chrome or Firefox. 

Click the "Forgot Password" link and it will prompt you to input your BruntWork email address. Your new password will be sent to your email and you can log in using that.

What to do: Contact your SSP immediately and let them know of the error. 

**If you are not aware of who your SSP is yet, you may contact our IT Support via email at it.support@bruntwork.co

1. Do a Hard Refresh:

For Windows users:

CTRL + SHIFT + F5

For Mac Users

COMMAND + SHIFT + R

2. Change to a different browser. If you're using Google Chrome, try Mozilla Firefox. If you're using Microsoft Edge, try Chrome or Firefox. 

3. Try to do the action from the Dashboard page (My Schedules table) and from the My Schedules page. 

If you still can't clock in, click on Unscheduled Shift in the top right of the page and start a shift. Your SSP will need to approve this timesheet manually as the Auto-Approve feature does not work on Unscheduled Shifts.

• Report it in the Error Form

• Talk to your Staff Services Partner after basic troubleshooting or with our Staff Services Assistant