Recording Additional Hours

If your client asks you to work beyond your regular schedule, your additional hours must have explicit written client approval and be properly recorded in FastDTR. Follow the steps below to make sure your extra time is accurately tracked and included in your pay.

✅ Get Client Approval

Additional hours logged in FastDTR must be approved by your Staff Services Partner (SSP). Since your client will be billed for the extra time, you must have explicit written approval from the client.

You can secure approval through:

📧 Via Email

Send an email to your client confirming the additional hours you will work. Copy your SSP and Client Success Manager (CSM) on the email.

For helpful templates, visit BW InfoHub: Helpful Email Templates → Additional Hours Approval Requests.

💬 Via Chat

If approval is provided through chat, take a screenshot of the conversation showing the client's approval. The client must clearly understand that the additional hours will be billed.

Once approved, make sure to confirm the additional hours with your SSP.

💡 Your approval should clearly indicate the date, start time, end time, and total duration of the additional work.

Once you have client approval, record your additional hours in FastDTR using the appropriate option.

Option 1: ➕ Log an Unscheduled Shift

Use this option when your additional hours are before your scheduled shift or after you have already clocked out.

1. From the FastDTR Dashboard, click “+ Unscheduled Shift” on the left-hand panel.

2. Select your client's name.

3. Choose “I'm Working Extra Hours” as the reason.

4. Upload a screenshot of your client's approval.

5. Click “Time In” when you start working.

6. Click “Clock OUT” when you finish.

Option 2: ⏩ Continue Your Shift Without Clocking Out

Use this option when your additional hours immediately follow your regular shift.

Example: Your regular shift is 8 AM–11 AM, and you are approved to work until 1 PM.

1. Clock in at the start of your regular shift.

2. Continue working after your scheduled end time—do not clock out at 11 AM.

3. Clock out once you finish your approved additional hours.

4. When prompted, toggle “Were you working Extra Hours after your Shift ended?”

5. Upload your client approval screenshot and click “Proceed.”

FastDTR will automatically create an Unscheduled Timesheet for your additional hours.

⚠️ Important Reminders

• Do not reuse or upload recycled client approvals.

• Any additional hours logged without explicit written client approval may be deleted.

• Blanket approvals are acceptable, provided explicit written approval is submitted after the applicable 24–48-hour period.

• Additional hours must be logged separately to be counted and paid.

• Your regular FastDTR schedule is based on your contract and is programmed to auto-approve and cap your regular time logs.

• Always keep your SSP informed for proper alignment.

💰 Work extra. Log it correctly. Get it counted.

Following the approval and logging process helps ensure your additional hours are properly tracked and paid.

If you worked additional hours but forgot to log them, contact your Staff Services Partner (SSP) to request a timesheet correction or manual recording of the hours worked. Be sure to submit both proof of work and written client approval along with your request. 

Please refer to How to Request a Timesheet Adjustment for the complete guidelines.

📌 Correction Requirements & Deadlines

Submit your request immediately after your shift whenever possible, and no later than 24 business hours after the hours were worked.

Additional submission deadlines apply:

• 1st–15th of the month: Proof of work and/or client approval must be submitted by the 16th, or the next business day if the 16th falls on a weekend.

• 16th–end of the month: Proof of work and/or client approval must be submitted by the 1st of the following month, or the next business day if the 1st falls on a weekend.

🧾 What Counts as Valid Proof of Work?

When requesting a timesheet adjustment, provide at least one of the following:

• 💬 Screenshot of client conversation(s) showing the timestamp

• 🖥️ Screenshot of a client meeting showing the timestamp

• 📝 Meeting minutes

• ✅ Client confirmation of completed work

• 📊 Task completion or activity reports showing timestamps

⏰ Don't Miss the Deadline

If you don't submit your timesheet adjustment request within the Payment Adjustment Deadlines, payment for the affected days may be delayed until the next payment cycle.

📩 Need Help? Contact Your SSP

You can find your SSP's email address in the Staff Services tab in FastDTR. For more information, visit Contact Staff Services.

⭐ Remember: Get approval → Log your hours → Keep your proof → Meet the deadline.