Recording Additional Hours

Here are the items to consider for a valid proof of work:

• Screenshot of conversation(s) with the client with captured timestamp

• Screenshot of meeting with the client with captured timestamp

• Minutes of the meeting

• Client's confirmation of work done

• Task completion or activity reports with time stamp

Log your additional hours in FastDTR by:

1. Time-in as "Unscheduled".

2. Select the client you are rendering the additional hours for in the pop-up window.

3. Tick the box next to "Extra Hours".

4. Click "Time-out" when done.

IMPORTANT: Your plotted schedule in FastDTR is based on your contract and is programmed to auto-approve and cap your time-in and time-out logs. Any extra hours must be logged separately to ensure proper tagging and payment.

If you work and forget or otherwise do not log hours within your scheduled shift, or other approved hours, you can ask your Staff Services Partner to edit your timesheet and have those hours logged and approved retroactively.

You must submit proof that you worked during those hours.

This must be submitted to your Staff Services Partner immediately after the shift ends and within 24 hours.

If you do not submit this information after the payment cycle period ends following "What happens if I need to adjust my timesheet hours after the day has passed?", you will forfeit payment for those hours.

For example:

• • If the hours fall within 1st-15th of the month, then we must receive the proof of work and/or client approval before the 16th of the month or the nearest business day.

  • If the hours fall from the 16th-last day of the month, then we must receive the proof of work and/or client approval before the 1st of the following month or the nearest business day.

If the hours are outside your normal shift schedule, you must submit proof of work AND provide written client approval they wanted you to work those hours.