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Congratulations on securing a client with BruntWork!
Congratulations on securing a client with BruntWork!
The most important thing to ensure is that you know when you need to start on your first day with your client, and are ready to work and connect with them. If you have any questions or are unsure about this, please let the person you are speaking to BruntWork know you require assistance as soon as possible.
Apart from connecting with client from your first day with us, here's a checklist of things you'll need to complete (click each line below to expand) or you can check this Onboarding Guide from Tango :
1. Provide us with your bank details for our Payments Team to pay you
1. Provide us with your bank details for our Payments Team to pay you
Please login to your Staff Portal to provide your bank account details.
Need the SWIFT code? Please refer to this table for the SWIFT codes for commonly used banks.
2. Sign your Independent Contractor agreement
2. Sign your Independent Contractor agreement
Before your first working day (or shortly after), we'll send you your official independent contractor agreement. Please read, sign, and return this to us as soon as possible.
Note: This is different from the BruntWork Offer email our recruitment team sends you.
3. Login to your @bruntwork.co email address
3. Login to your @bruntwork.co email address
Prior to your first working day, we'll send you an invitation to login to your BruntWork email address via Zoho Mail.
Need help in setting up your Zoho Mail Account? Click here
4. Receive emails with your "to-do's" before your Day 1 with your client. Here's the list of emails you will get:
4. Receive emails with your "to-do's" before your Day 1 with your client. Here's the list of emails you will get:
1. Bruntwork New Hire Information - email from the Training Team
This contains the details of your New Hire Orientation, your trainer, Zoom details, and instructions on what you have to complete before your training
2. Welcome Email - this has a subject line of "Welcome to BruntWork". This email from your Staff Services Partner or SSP contains details of your:
Staff Onboarding - This is your one-on-one discussion with your designated SSP before your Day 1.
Note: This is different from your New Hire Orientation Training with the BruntWork Trainers.Client Meeting on Day 1 - These are details of your 1st meeting with your client.
3. Client Introduction Email - email from your Client Success Manager or CSM. You are just looped in on this email and, unless asked, no action will be required from your end. This is just for your CSM to introduce you to your client.
5. Attend a New Hire Orientation (NHO) training session, and Cultural Training session (if applicable)
5. Attend a New Hire Orientation (NHO) training session, and Cultural Training session (if applicable)
Before you start your first day with your client, our training team will invite you to an initial New Hire Orientation session over Zoom, which will cover the basics and to-do's in working with BruntWork and other important information.
Depending on your role, you may also be invited to participate in a Cultural Training session relevant to your client's location.
Note: if your start date is upcoming very soon, you may be invited to attend just after your first day working with your client.Before your NHO, you will be asked to complete training videos specific for your role. In case you want to view it again, you may refer below for the video links:
Check out your New Hire Orientation Schedule here for your reference.
**Note: This is the schedule sent to you by the Training team in your BruntWork New Hire Information email
6. Meet your Staff Services Partner (SSP) during an Onboarding Call
6. Meet your Staff Services Partner (SSP) during an Onboarding Call
Your Staff Services Partner will invite you for an onboarding call to run through your independent contractor agreement with BruntWork and answer any questions you might have.
Please refer to the Welcome Email sent by your Staff Services Partner for the schedule of your Onboarding.
7. Send your client a "I'm ready to work" email
7. Send your client a "I'm ready to work" email
Your SSP will instruct you how to send this email and what to write in it during your onboarding call above. You may also check the Ready to Work Email template here.
This email should be sent 15 minutes before you start your first shift with your client.
Here's a link for your reference on how to set it up: Ready To Work Email Guide
8. Log your timesheet hours in FastDTR at the start and end of your shifts
8. Log your timesheet hours in FastDTR at the start and end of your shifts
Prior to your first day, you'll receive an invitation to sign into FastDTR, BruntWork's timesheet system.
Every time you work for your client, you'll be required to log in and log out of your shift each day.
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