Expectations 

What We Do

Your role will involve managing AOL buying queues, ensuring ROMA orders are accurate and up to date, and providing support to all collaborative departments. These functions are essential to maintain smooth communication and effective planning across the business.

Attention to detail is critical, as every piece of data processed through our systems impacts multiple areas of the organization.

Our core responsibilities include purchasing management, item and pricing management, and receiving administration. We oversee ordering and procurement for approximately 93% of the business, which covers the following functions:

Functions We Manage

• All purchasing, SKU creation, and pricing management for:
  
  

  • AOL Retail
    
    

  • AOL Commercial
    
    

  • WA Retail
    
    

  • Display
    
    

  • WA Home
    
    

• Purchasing for overseas WA Commercial
  
  

• All aspects of receiving administration
  
  

• Rebate loading
  
  

• Vendor setup and maintenance

Functions We Don’t Manage

• Local purchasing for WA Commercial

Expectations

As well as our daily expectations that can be found here the below are expected to be followed at all times 

• 1. Each ticket assigned to you must be managed and a resolution found

  2. Professional demeanor and language used when communicating with our customers and internal teams 

  3. Procedures followed within this guide and notes added to tickets for complete transparency

  4. Internal teams and stakeholders to always be kept up up to date with their order status at all times

Maintaining a professional demeanor 

1. Honesty: always act openly. Never share confidential, privileged or client information unnecessarily, and don’t tolerate or justify dishonest conduct by others. Report any conflicts of interest immediately.

2. Respect: maintain a respectful attitude to others at all times, even during stressful times. Don’t lash out at colleagues or disrespect anyone . Always use appropriate language (verbally and in writing) and don’t swear. Apologise for errors or misunderstandings.

3. Meetings: arrive on time and be prepared by reviewing the agenda or meeting notes in advance.

4. Time Management: don’t be late to work, instead arrive a few minutes early to settle, get your coffee and greet co-workers. Follow lunch and break schedules by leaving and returning on time. At the beginning of every day, review your schedule so you know what time you have to be where, and what workload you have on that day.

5. Accountability: take responsibility for your work and actions, do what needs to be done, and don’t leave it for others. Be honest if things go wrong, or you don’t finish something on time, then work out an effective resolution to move forward. Seek help early if you need it.