What we do

Your role will involve managing AOL buying queues , keeping ROMA orders in check and to provide support for all collaborative departments. Without these functions, efficient communication and planning across departments would be challenging. Paying close attention to detail is crucial, as all data that passes through our system plays a part at every level of business. 

Expectations

As well as our daily expectations that can be found here the below are expected to be followed at all times 

• 1. Each ticket assigned to you must be managed and a resolution found

  2. Professional demeanor and language used when communicating with our customers and internal teams 

  3. Procedures followed within this guide and notes added to tickets for complete transparency

  4. Internal teams and stakeholders to always be kept up up to date with their order status at all times

Maintaining a professional demeanor 

1. Honesty: always act openly. Never share confidential, privileged or client information unnecessarily, and don’t tolerate or justify dishonest conduct by others. Report any conflicts of interest immediately.

2. Respect: maintain a respectful attitude to others at all times, even during stressful times. Don’t lash out at colleagues or disrespect anyone . Always use appropriate language (verbally and in writing) and don’t swear. Apologise for errors or misunderstandings.

3. Meetings: arrive on time and be prepared by reviewing the agenda or meeting notes in advance.

4. Time Management: don’t be late to work, instead arrive a few minutes early to settle, get your coffee and greet co-workers. Follow lunch and break schedules by leaving and returning on time. At the beginning of every day, review your schedule so you know what time you have to be where, and what workload you have on that day.

5. Accountability: take responsibility for your work and actions, do what needs to be done, and don’t leave it for others. Be honest if things go wrong, or you don’t finish something on time, then work out an effective resolution to move forward. Seek help early if you need it.