Qasair often build bespoke products and, whenever they do this, we need to create a unique code for that customer in NAV to ensure the right item is delivered to them.
You will know these are custom items when you see QCD, QCS or QCH on the SO/PO or in the ticket request.
There are two main types of custom items from Qasair: 'Warm LED' and 'True Custom'. A 'Warm LED' is simply the normal model with the lighting updated for the customer. A 'True Custom' is built per specific dimensions taken from the customer and needs a spec sheet and a signed drawing/quote to be sent with the PO.
Search for the model that is on the order - they usually give you the model for slight changes like Warm LED.
If it’s a true custom, there will be an RRP on it.
A true custom will either have a 30% discount off RRP as the direct unit cost or it will be specified by the sales agent. If it's just a Warm LED range hood, it will be a 40% discount off RRP.
A true custom will need a Spec Sheet filled out and signed by the customer.
The SO will need to be PIF or have a deposit on it for account customers.
Create a New Item via upload
A handy template is linked here where you can use the previous QC SKUs as a reference. You can just copy and paste your new row to your upload sheet and import it to NAV. Then delete the barcode on NAV.
To avoid your upload failing, be sure to add a hyphen (-) or two after the word 'CUSTOM' in your vendor item number field. You can then delete them when loaded to NAV leaving just CUSTOM as the vendor item number.
There is also a calculator on the sheet where you can calculate the price of the unit for yourself whenever there are items added to the rangehood that we are not eligible to get a discount on.
For context, we might have a rangehood where we get 40% off RRP but the customer has requested an additional change that they must pay for. These added items, like a remote/switch or special colour, are added to the cost of the product and we cannot apply the 40% discount to them.
You can also manually create them so long as you follow the logic below:
Description - Q/R RH <SO> <SURNAME>
Status: Active / Custom made
Vendor No. 000216
Copy the same item and product group code
Vendor Item No. same as the original item you opened
If true custom - vendor item No. will just be 'CUSTOM'
Copy purchase price over / RRP - Use 000216 vendor number
Copy purchase price discounts ( for true custom it is always 30%, everything else is 40%). Remember certain additions to the product do not get the discount applied!
Use a fake EAN to load and delete after
Apply Template / Create Stock keeping / Update Reservations
Untick 'Blocked' item and delete the barcode
Create a new PO
Ensure SO is PIF before ordering or has a 30% deposit for an account customer.
Vendor No. 000216.
Request for next biz day delivery and set location based on the SO.
Add your new SKU.
Add a description line with the SO and the Customer's Full Name.
Add another description Line - what is required i.e. warm light, spec sheet number, etc.
Release / Print
Send to the relevant Qasair team for the state being ordered - you'll find this on the yellow ordering sheet.
Attach Spec sheet and drawings or quotes. The spec sheet is required for a True Custom.
CC the salesperson and the store admin team