Althought this sustem seems pretty straight forward we do get alot of escalations regarding the system. Couriers / suppliers should be going to the DCs prior to them coming to us in the event that we do get a problem please use the below on how to action
To facilitate a solution, it is essential to have the uploaded file and ensure the following conditions for the booking template to function correctly:
Verify that all mandatory fields (such as PO Number, Vendor Item Number, Quantity, and Requested Delivery Date) have been filled out accurately. While other fields are not mandatory, incorrect input, such as line numbers, may trigger an error.
Check the error codes and refer to the meanings behind errors as outlined in FAQ 34.
Confirm that all relevant vendors have been appropriately linked.
Ensure that purchase orders (POs) are active and have not been canceled within the system.
Typically, addressing the aforementioned points resolves the issue. If not, please inform your TL or manager for further assistance.
Verify the email address required for setup and identify the specific brands they should have access to.
Set them up as a courier for each supplier.
Ensure they are familiar with the process of viewing brands by referring to the FAQ Courier/Delivery Agent - Features for guidance on their end.
Typically, addressing the above steps resolves the issue. If not, please notify your TL or manager for assistance.
Check to ensure you can see the relevant POs for the skus in the system and that they still do not have an allocated date
If the allocated date is still missing email the DCs to ask for an update on when a booking will be populated
Verify that no one from the warehouse has taken any actions with regard to this, and confirm that the supplier or courier has not made any changes either.
If the scenario mentioned above is confirmed, inquire with the supplier/courier about their delivery request date. This is crucial, as a requested date preceding the current date may not be visible in the PCC (although the DCs still have visibility).
Reach out to the DCs via email and inquire about the visibility of this booking in their system. If they can see it, request them to promptly assign an allocated date so the supplier can plan accordingly.
If an allocated date cannot be provided, request the DCs to push the requested date forward, making it visible in the PCC for the supplier.
Communicate the results to the supplier/courier.
If the issue persists, please notify your TL or manager for assistance.
Here are some useful reference materials designed for suppliers to navigate and utilise the system. Please review these materials or share them with suppliers to aid them in effectively utilising the PCC.
Training Video:
https://drive.google.com/drive/u/0/folders/1V9XJQm1PHbIWW3CKWRBw5fLQwfoDL2-U
User Guide:
https://docs.google.com/document/d/1aiZNOTLv-9eTDxF_HaYm8JxHPUd59RoXGTWw85kSEUY/edit#heading=h.4sz55im97g1m
Booking Portal Summary and Support Single Page.
https://docs.google.com/presentation/d/1OuPTIFETO98f7nFczNYlBfwD6dtf2sT6/edit#slide=id.p1
If you cannot fix the issue after troubleshooting with the vendor/carrier or you need helpdesk to create a carrier on the PCC then raise the ticket by emailing helpdesk@winning.com.au ,aolbuying@winning.com.au and your manager. Once the ticket is created in AOL Buying, assign yourself to it and add its link to the original ticket you were working on so there is full visibility. Do not close this new ticket until the helpdesk issue is resolved.
For easier tracking of the issues, please follow the below process for the subject lines:
If you need to set up a carrier begin with the subject line "Carrier Setup -[CARRIER NAME].
If you need help with a tech issue begin the subject line with "PCC Tech Issue"