Request support

The Weduka support process aims to clarify doubts, perform tasks that are not possible through the interface, and resolve issues. If our Customer Service team has already registered your contact to open tickets, here’s how to request our service*:

New ticket

1. Go to https://weduka.octadesk.com and log in. If you forgot your password, you can recover it by clicking “esqueci minha senha/olvidé mi contraseña”. Only people previously registered by the Weduka team can log in.

2. Click "+ Nova solicitação/New request" and complete the form. ⚠️ Important: when filling it out, please provide details about your question or issue:

• Screenshots or videos: Screenshots are very important for us, as they make support faster and easier. To be useful, please capture the entire screen, including the page link in the navigation bar. If you prefer to record a video, you can use this tool: https://recordscreen.io/.

• ID: Some Weduka functionalities display IDs, such as a quality checklist or a training class. Whenever possible, enrich the ticket description with this information.

Follow-up

To follow up on tickets, click on “Requests/Solicitações”. You will have access to all open tickets.

Don’t have access to open tickets?
In this case, we recommend reaching out to your company’s internal team responsible for managing the Weduka platform. Members of this team can open tickets on your behalf and guide you through the next steps.

Support hours

You will receive our responses between 09:00 and 18:00 (GMT-03), Brazil time, from Monday to Friday, except on holidays.