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In order to keep the event going and alive, it is essential that we focus on the organisation and management of our volunteers, especially so that we don't place too much responsibility and work in their hands. Also remember that volunteers are more often than not the face of the event. They are the first, and maybe only, people that your guests meet.
Volunteers need to be managed carefully and your relationship with them will be different to your relationship with paid staff. Remember, volunteers are giving up their time to work on your event and they are likely to have specific reasons for volunteering. To select and get the best out of your volunteers, it’s a good approach to find out what they are looking to get out of the experience and to try to match their skills and personality with the appropriate role. Keep volunteers well informed/briefed about the event, particularly if their role involves contact with the public.
This link provides information about how to create an HR strategy. The strategy contains information about your volunteer tasks, the personas you want to recruit, and how to best reach them. Furthermore, you must consider how to retain them once they have signed up to volunteer for your event.
Volunteer management is about framing, managing, handling and evaluating your volunteers and their efforts. In this link, you will find explanations for each of these terms, as well as information about how to recognize your volunteers for their hard work on your event.
The budget is crucial for the event organizers as it reveals whether the event is likely to be a success in financial terms. The budget can make or break the entire planning of the event, and functions as a crucial tool for decision-making in all departments across the event organization. After the event, the budget functions as a guide to see whether the event could be judged successful against its financial objectives.
HR material is material you must produce to to achieve the purpose, goals and objectives for your department. In this link, you will find a list of material to be produced by the HR department. Use this list as a guide for what is expected of the teamwork in your department.
Questions for dicussion to get started
Questions for dicussion to get started
What kind of guest experience do you want?
How do you motivate your volunteers?
How do you manage the volunteers?
How do you train the volunteers?
What do they gain, specifically, from being part of the event?
How do you recruit the right volunteers? And choose who not to recruit?
How do you bring everyone's expectations into line?
Do you have the right person in the right place?
Can you dismiss a volunteer?
How do you manage conflicts?
How do you recognize your volunteers' efforts?
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