Tech Troubleshooting

If you are experiencing device and/or connectivity issues, you must communicate with your partner immediately. 

• Your partner needs to communicate with your game supervisor that there is an issue 

• This is a scenario where your partner will need to switch to the ALL role and cover both duties while you troubleshoot

There are basic troubleshooting things you can do before you need to get an Ops member or IT involved: 

• Refresh the web app page

• Switch between data and Wi-Fi 

• Close and reopen the web page and/or web browser

• Restart your phone 

• Make sure that the rest of your apps are closed out 

• Move to a new location 

Many of you mentioned during your interviews about bringing a notepad as a backup. While that is a good thought, due to the time-sensitive nature of this position, that will not be beneficial. If you have access to a secondary device (phone or tablet), feel free to bring it. Please DO NOT purchase a secondary device just for this role. 

We are optimistic that technical issues will be minimal. That said, technology is finicky, so we must be prepared for anything.