Media-X Support Hub
As you know, on March 4, 2019, all Media-X / McREL ticket users were directed to use the NEW Harris Education Solutions Media-X Support Hub.
You may continue to use the existing support email of firstname.lastname@example.org as that has not changed. Any emails sent to this address will be directed to the new support hub. However, since March 4, 2019, you have also had access to the Media-X Support Hub, http://mx.na2.teamsupport.com.
Click on Login > “Create an account” to receive instructions to register. If you already have an account in our system, you will be prompted to reset your password.
The advantage to logging in to the system as opposed to sending an email with your issue is that this Support Hub is more feature rich. It allows you to access all your open, pending and closed tickets and gives you easy access to the knowledge base on all products, wiki resources, and product news/updates.