For Tech Support, please CALL 1-866-512-2273 OR TEXT your Student Number to 800-255-2020 OR
For help with technical problems, please call this number: 1-866-K12-CARE (1-866-512-2273). Remember if you are having any difficulty in your courses or with course content please refer these questions to the specific subject teacher.
The support center has a lot of helpful information including: returning materials, materials lists for classes, technical information, trouble shooting tech issues, AND you can even request on line assistance.
K12 Request Return Shipping Labels
K12 automatically sends labels when your student is promoted to new courses, withdraws or when their computer is replaced. If you need additional labels to return K12 materials and computers, click on the above link.
*Creating a Parent and Student Account
*Update your Time Zone
Click here for a video with instructions on how to update your Time Zone in Canvas. The default setting is Mountain Time so it needs to be changed to Pacific Time or your live session schedule will be incorrect.
*Checking Student's Progress
Click here for helpful information on how to check your student's progress from the Learning Coach account.
These short videos tutorials will help answer questions, provide support, as well as visually help you understand answers to frequently asked questions. Video Topics include: Navigating courses, Resources, Attendance, and Tech support.
Download important school documents, view How-To videos, learn how attendance works, and more!
How to Update Learning Coach/Student Email and Phone Number
These instructions are for Learning Coaches and students to update their personal email and phone number in the Online School.
Cook Center - If you feel coaching is the extra layer of support you are looking for, click below and and select "Register Today" to get registered for coaching – FREE to you! https://parentguidance.org/school-coaching/To learn more about the coaches, please click here.
We have partnered with the Cook Center for Human Connection to provide FREE individual coaching to parents/legal guardians.
Please click here to explore the ParentGuidance.org website where it explains what coaching can do for you. Short videos within the website will explain more about coaching.
Also, check out over 50 therapist-led courses on ParentGuidance.org where you can learn more about the mental health needs of your child and yourself.
The information provided above is available as a resource only and is not affiliated with K12, Insight or the counseling department. We recommend that students and parents needing mental health services complete their own research before determining if an organization is a good fit for you.