Parent/LC Resources

K12 Helpline

• • For help with technical problems, please call this number: 1-866-K12-CARE (1-866-512-2273). Remember if you are having any difficulty in your courses or with course content please refer these questions to the specific subject teacher.

K12 Customer Support Center

• • The support center has a lot of helpful information including: returning materials, materials lists for classes, technical information, trouble shooting tech issues, AND you can even request on line assistance.

• K12 Request Return Shipping Labels

  • K12 automatically sends labels when your student is promoted to new courses, withdraws or when their computer is replaced. If you need additional labels to return K12 materials and computers, click on the above link.

*Creating a Parent and Student Account

• • Click here for a video with instructions in setting up the Learning Coach or Student Account access for Online School!

    • Written instuctions also available online here.

*Update your Time Zone

• Click here for a video with instructions on how to update your Time Zone in Canvas. The default setting is Mountain Time so it needs to be changed to Pacific Time or your live session schedule will be incorrect.

*Checking Student's Progress

• • Click here for helpful information on how to check your student's progress from the Learning Coach account.

LC University Video Library

• • These short videos tutorials will help answer questions, provide support, as well as visually help you understand answers to frequently asked questions. Video Topics include: Navigating courses, Resources, Attendance, and Tech support.

LC OneStop Shop 

• • Download important school documents, view How-To videos, learn how attendance works, and more!

How to Update Learning Coach/Student Email and Phone Number

• These instructions are for Learning Coaches and students to update their personal email and phone number in the Online School. 

Cook Center - If you feel coaching is the extra layer of support you are looking for, click below and and select "Register Today" to get registered for coaching – FREE to you! https://parentguidance.org/school-coaching/To learn more about the coaches, please click here.