K12 Contact Information

K12 Helpline

If you encounter any technical problems during the school year, please call this number: 1-866-K12-CARE (1-866-512-2273). 

• K12 Online help request- Click Here

Remember if you are having any difficulty in your courses or with course content, please refer these questions directly to the subject teacher.

K12 Customer Support Center

The support center has a lot of helpful information about a variety of topics: returning materials, materials lists for classes, technical information, trouble shooting tech issues, AND you can even request on line assistance.

• K12 How to Check the Status of Course Materials

• K12 Request Return Shipping Labels

• K12 Returning Laptops/Printers

• K12 Request Support Online

• K12 Contact List

• K12 OLS Account- Setting up the Learning Coach/Student Account

• How to Update the Time Zone in the Online School/Canvas

• K12 How to Troubleshoot Your Microphone

• K12 How to Clear the Cache and Cookies-Google Chrome

• Engageli Microphone/Camera not Working