Send (scan) error codes and explanations

  • Device specific error message are explained further under the Troubleshooting section in the relevant OPERATION GUIDE (OG)


  • If using a HOSTNAME or Fully Qualified Domain Name (FQDN) (e.g.: smtp-mail.outlook.com) for the destination computer
    • Does the devices gets an IPv4 Address from DHCP
    • Does the router/DHCP server supply the correct gateway IPv4 address?
    • Does the router/DHCP server supply the correct DNS IPv4 address?


  • If the devices IPv4 Address set manually
    • Is the IPv4 subnet mask set correctly?
    • Is the gateway IPv4 address set correctly?
    • Are the DNS server(s) IPv4 address set correctly?


  • Does the DNS Server resolve the destination to the correct IP Address?