Why are my Chase Travel points not showing?

There are a few common reasons why your Chase Travel points may not be showing up after booking:

🔎 Why Points Might Not Appear?

• Statement timing: Points often post at the end of your billing cycle, not immediately after booking. If your statement hasn’t closed yet, the bonus points won’t show.

• Card used: Only eligible Ultimate Rewards® cards (like Sapphire Preferred or Reserve) earn bonus points through Chase Travel. If you used a different card, you may not see the expected rewards.

• Processing delays: Occasionally, points can take a few days after the statement closes to appear in your account.

• Account restrictions or eligibility: If your account has restrictions or if certain terms apply to your rewards program, points may not be available for redemption until requirements are met.

✅ What You Can Do?

• Check your statement date: Wait until your billing cycle closes to see if points post.

• Verify the card used: Make sure you booked with a card that earns Ultimate Rewards points.

• Look in your Chase Travel portal: Sometimes points are visible there before they appear in your main account.

• Contact Chase Travel support: If points still don’t show after your statement closes, call the number listed in your travel confirmation email or in your Chase account.

👉 In short: Points usually post at the end of your billing cycle, but if they’re still missing after that, double‑check the card used and reach out to Chase Travel support for help.