What should I do if my booking fails?

If your Chase Travel booking fails, here’s what you should do:

🔎 Immediate Steps

• Check your Chase account: Log in and go to the Ultimate Rewards dashboard → Travel → My Trips to see if the booking went through. Sometimes it shows there even if the confirmation email hasn’t arrived.

• Verify payment method: Make sure your card or points were applied correctly. Failed transactions can happen if the card was declined or if points weren’t available.

• Look for pending charges: Check your card activity to confirm whether the payment was processed. If you see a pending charge but no booking, it may drop off in a few days.

📞 Contact Chase Travel Support

• Call the dedicated line: 1‑855‑628‑4230 (available 24/7).

• Have ready: your card details, attempted booking info (dates, destination, flight/hotel name), and any error messages you saw.

• They can confirm whether the booking failed, reverse pending charges, and help you rebook.

📌 Common Causes of Failed Bookings

• Technical glitches in the portal.

• Airline/hotel inventory changes (seat or room sold out during checkout).

• Payment issues (expired card, insufficient points, or authorization failure).

In short: First check your Chase account and card activity, then call Chase Travel support with your booking details. They can confirm the status and help rebook if needed.