What to do if payment fails on Chase Travel?

If your payment fails on Chase Travel, here’s what you should do:

Common Causes

• Card declined: Expired card, insufficient funds, or fraud protection triggered.

• Points issue: Not enough Ultimate Rewards® points available, or trying to mix points + cash incorrectly.

• Technical glitch: Browser or portal error during checkout.

• Provider mismatch: Airline/hotel system rejecting the transaction due to inventory changes.

Steps to Fix

1. Check your card details: Make sure the card number, expiration date, and CVV are correct.

2. Verify points balance: Ensure you have enough points if redeeming.

3. Try another browser: The Chase Travel portal sometimes fails in Chrome — try Safari, Edge, or Firefox.

4. Check pending charges: Look at your Chase account activity. If a charge is pending but no booking shows, it may drop off in a few days.

5. Retry the booking: After clearing cache/cookies or switching browsers.

6. Call Chase Travel support: Dial 1‑855‑628‑4230 (24/7) with your attempted booking details. They can confirm if the payment failed, reverse pending charges, and help rebook.

📌 Extra Tip

If your card was declined due to fraud protection, Chase may send you a text or app alert. Approve the transaction, then retry the booking.

👉 In short: Double‑check your card/points, retry in another browser, and call Chase Travel support if the payment still fails.