Can customer service help with cancellations?

Yes — Chase Travel customer service can help with cancellations. If you need to cancel a flight, hotel, or rental car booked through the portal, you’ll need to contact their dedicated support team at 1‑855‑628‑4230, which is available 24/7.

🔄 What Customer Service Can Do

• Flights: They can process cancellations, but whether you get a refund or credit depends on the airline’s fare rules.

• Hotels: Flexible rates can usually be canceled without penalty, but prepaid/non‑refundable bookings may not be eligible.

• Rental cars: Most reservations can be canceled, though some may have restrictions.

• Points redemptions: If you booked with Ultimate Rewards® points, they can help return points to your account if the booking is refundable.

📌 Important Notes

• Chase Travel acts as an intermediary (powered by Expedia), so cancellations often involve coordination with the airline, hotel, or rental company.

• Fees or restrictions may apply depending on the provider’s policies.

• It’s best to check your confirmation email or the “My Trips” section in your Chase account for cancellation terms before calling.

✅ In short: Yes, customer service can assist with cancellations, but the outcome (refund, credit, or fees) depends on the provider’s rules.