Can I change hotels booked through Chase Travel?

Yes — you can change hotels booked through Chase Travel, but it depends on the type of reservation and the hotel’s cancellation or modification policy.

🔑 How Hotel Changes Work

• Flexible rates: These usually allow changes (like adjusting dates or switching rooms) without penalty, as long as you modify before the hotel’s deadline.

• Prepaid or non‑refundable rates: These typically cannot be changed. If you try to modify, you may lose the booking or pay a fee.

• Points bookings: If you used Ultimate Rewards® points, refundable reservations will return points to your account if canceled, and you can rebook.

• Process:

  • Log into your Chase account → Ultimate Rewards dashboard → Travel → My Trips → select your hotel booking. If eligible, you’ll see a “Change” or “Cancel” option.

  • If no online option appears, call Chase Travel support at 1‑855‑628‑4230 (24/7). They can help rebook or adjust your stay.

📌 Things to Keep in Mind

• Chase Travel acts as an intermediary (powered by Expedia), so the hotel’s own policies ultimately determine whether changes are allowed.

• If you booked with a Chase card like Sapphire Preferred or Reserve, you may have trip cancellation/interruption insurance, which can help if you need to change due to covered reasons (illness, severe weather, etc.).

👉 In short: Yes, you can change hotels booked through Chase Travel, but only if the hotel’s rate allows modifications. Flexible bookings are easiest to adjust, while prepaid/non‑refundable stays usually cannot be changed.