Chase Travel allows users to book flights, hotels, rental cars, and vacation packages while earning or redeeming reward points.
If your Chase Travel account is locked, here’s what you should do to regain access:
Try Online Recovery
Go to chase.com and click Sign In.
Select “Forgot username/password?” and follow the prompts.
You’ll need to verify your identity using details like your card/account number, SSN/Tax ID, or security questions.
Contact Chase Customer Service
Call Chase’s general support line at 1‑800‑935‑9935 (available 24/7).
Be prepared to provide personal information (SSN, date of birth, account/card number) to confirm your identity.
Use Secure Online Chat
Log into Chase’s secure website and use the chat support option if available.
Agents can help unlock your account after verifying your identity.
Visit a Branch
If online or phone recovery doesn’t work, you can visit a local Chase branch.
Bring a valid photo ID and your card/account details for verification.
Multiple failed login attempts.
Suspicious activity detected by Chase’s fraud monitoring.
Security updates requiring re‑verification.
In short: start with online recovery, then call Chase support, and visit a branch if necessary. Once unlocked, you’ll be able to access your Ultimate Rewards dashboard and the Chase Travel portal again.