How do I unlock a locked Chase Travel account?

If your Chase Travel account is locked, here’s what you should do to regain access:

🔑 Steps to Unlock

1. Try Online Recovery

   • Go to chase.com and click Sign In.

   • Select “Forgot username/password?” and follow the prompts.

   • You’ll need to verify your identity using details like your card/account number, SSN/Tax ID, or security questions.

2. Contact Chase Customer Service

   • Call Chase’s general support line at 1‑800‑935‑9935 (available 24/7).

   • Be prepared to provide personal information (SSN, date of birth, account/card number) to confirm your identity.

3. Use Secure Online Chat

   • Log into Chase’s secure website and use the chat support option if available.

   • Agents can help unlock your account after verifying your identity.

4. Visit a Branch

   • If online or phone recovery doesn’t work, you can visit a local Chase branch.

   • Bring a valid photo ID and your card/account details for verification.

Why Accounts Get Locked?

• Multiple failed login attempts.

• Suspicious activity detected by Chase’s fraud monitoring.

• Security updates requiring re‑verification.

In short: start with online recovery, then call Chase support, and visit a branch if necessary. Once unlocked, you’ll be able to access your Ultimate Rewards dashboard and the Chase Travel portal again.