How Can I recover lost bookings?

Yes — you can often recover lost bookings through Chase Travel, but the process depends on whether the booking was actually completed or if it failed mid‑transaction.

Steps to Recover a Lost Booking

1. Check your Chase account

   • Log in → go to Ultimate Rewards dashboard → Travel → My Trips.

   • Many “lost” bookings still appear here even if the confirmation email didn’t arrive.

2. Search your email

   • Look for a confirmation email from Chase Travel or Expedia (since Chase Travel is powered by Expedia).

   • Check spam/junk folders in case it was filtered.

3. Check your card activity

   • If a charge is pending but no booking shows, it may drop off in a few days.

   • If the charge posted, Chase Travel support can trace the booking.

4. Call Chase Travel support

   • Dial 1‑855‑628‑4230 (available 24/7).

   • Provide attempted booking details (dates, destination, flight/hotel name, and any error messages).

   • They can confirm whether the booking exists, resend confirmation, or help rebook.

📌 Important Notes

• If the booking failed completely, you’ll need to rebook.

• If it was processed but “lost” in the system, Chase Travel can usually recover it and resend confirmation.

• For points bookings, refundable reservations will return points to your account if canceled, so you can rebook without losing value.

👉 In short: Start by checking My Trips in your Chase account, then confirm with support if you don’t see it. They can trace or recover the booking if payment went through.