Citizen's Charter

I. Mandate 

To promote peace and order, ensure public safety, and further strengthen local government capability aimed towards the effective delivery of basic services to the citizenry. 

II. Vision 

A highly trusted Department and Partner in nurturing local governments and sustaining peaceful, safe, progressive, resilient, and inclusive communities towards a comfortable and secure life for Filipinos by 2040.

III. Mission

The Department sha l ensure peace and order, public safety and security, uphold exce lence in local governance, and enable resilient and inclusive communities. 

IV. Service Pledge 

We at the DILG, guided by our core values of Integrity, Commitment, Teamwork, and Responsiveness, commit to formulate sound policies on strengthening local government capacities, performing oversight functions over Local Government Units (LGUs), and providing rewards and incentives. 

We pledge to provide effective technical and administrative services facilitated by dedicated and professional corps of civil servants to promote excellence in local governance, particularly in the following key areas: 

• Peace and Order  

• Business-Friendliness and Competitiveness 

• Environment-Protection and Climate Change Adaptation 

• Socially Protective and Safe Communities 

• Transparency and Accountability 

We commit to attend to clients who are within the premises of the office prior to the end of official working hours and during lunch break. 

We commit to consistently demonstrate a "Matino, Mahusay at Maaasahang Kagawaran para sa Mapagkalinga at Maunlad na Pamahalaang Lokal."