P4/M4/D2

Vocational Scenario or Context

You have recently started working for ‘Care at Home’ Care agency as a Care Worker. As part of your induction you have been shadowing a Senior Care Worker. It is now time for the Senior Care Worker to assess you as you go to support 2 individuals in their own homes. These individuals will become part of your caseload when you start working independently.

The Care Manager at the Care Agency has provided you with an overview of the care plans and has asked you to prepare a report.

Your report must include all of the following:

· A justification of the strategies and techniques used to overcome the ethical issues and challenges experienced by those individuals when planning and providing care

· An Assessment and an explanation of the strategies and communication techniques used by the professionals at the hospital, to enable the individuals to overcome different challenges

· An Explanation of the benefits of promoting personalisation with the individuals, as part of overcoming the different challenges they face.

P4 Explain the strategies and communication techniques used with individuals different needs to overcome different challenges.

P5 Explain the benefits of promoting personalisation when overcoming challenges faced by individuals with different needs.

M4 Assess the strategies and communication techniques used to overcome different challenges faced by individuals with different care and support needs.

D2 Justify the strategies and techniques used to overcome ethical issues and challenges experienced by individuals with different needs when planning and providing care.

Strategies and communication techniques used to overcome different challenges

For each case study:

For each relevant challenge:

1. Explain challenge:

• awareness and knowledge

• practical challenges

• skills challenges

• acceptance and belief challenges

• motivational challenges

• communication challenges.

2. Justify strategies and communication techniques to overcome each challenge from long list below:

3. Explain the benefits of promoting personalisation when overcoming challenges faced by each case study

Strategies

educational information materials

Rob - https://www.stroke.org.uk/life-after-stroke

Jim - heart failure - https://www.nhs.uk/conditions/heart-failure/

- kidney failure - https://www.nhs.uk/conditions/kidney-disease/

- high blood pressure https://www.nhs.uk/conditions/high-blood-pressure-hypertension/

Frusemide - https://www.nhs.uk/medicines/furosemide/

Warfarin - https://www.nhs.uk/medicines/warfarin/

Dehydration- https://www.nhs.uk/conditions/dehydration/

Dressing and bathing aids - https://www.completecareshop.co.uk/dressing-and-comfort-aids/sock-stocking-and-tight-aids/sock-aid

training courses

Rob - speech therapy- https://www.nhs.uk/conditions/aphasia/treatment/

Jim cooking - https://www.ageuk.org.uk/northern-ireland/information-advice/health-wellbeing/healthy-eating/kitchen-kings/#

opinion leaders

Rob - https://www.kateallatt.com/

clinical audits

Rob - https://www.strokeaudit.org/Home.aspx

Jim - heart failure https://www.bsh.org.uk/resources/national-heart-failure-audit/

Kidney failure - https://cks.nice.org.uk/topics/acute-kidney-injury/goals-outcome-measures/audit-criteria/

computer-aided advice systems

patient-mediated strategies

Both - https://implementationscience.biomedcentral.com/articles/10.1186/s13012-016-0389-3

Policy Frameworks

NHS Patient Experience Framework: see p 27 text book

Health Action Plan:

Adult Social Care Framework:

• Rob and Jim :p28 iPad book p29 https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/375431/ASCOF_15-16.pdf

Rob - NHS long term plan - https://www.england.nhs.uk/ourwork/clinical-policy/stroke/

Communication Techniques

Different approaches for effective communication (page 268 page 35 ipad book) -

• Humanist - http://www.simplypsychology.org/humanistic.html

• Behavioural - http://www.simplypsychology.org/behaviorism.html

• Cognitive - http://www.simplypsychology.org/cognitive.html

• Psychoanalytical - http://www.simplypsychology.org/psychoanalysis.html

• Social - http://robynsrevison.weebly.com/social-approach-assumptions.html

Types of communication

• verbal

• body language

• written

• formal

• informal

Alternative communications

• Makaton

• British Sign Language (BSL)

• braille

• communication boards and symbol systems

Theories of communication

• Argyle http://www.youtube.com/watch?v=vCmHia-nTpA

http://www.buzzle.com/images/education/communication-cycle.jpg

• Tuckman http://www.teambuilding.co.uk/more-forming-storming-norming-performing.html

• Berne http://www.businessballs.com/transactionalanalysis.htm

New technologies and communication techniques p275

Personalisation

Explain methods of personalisation which will benefit each case study.

• care plans

• learning plans

• behavioural plans

• specialist support from health and social care professionals
  Resources p 32-4 ipad book p264-266
  
  For distinction
  Learners will draw together their understanding of strategies that can be used to overcome the challenges faced by individuals. They must consider the advantages and disadvantages of the strategies and use detailed analysis and research to reach reasoned and valid conclusions and recommendations. They must also explore a range of legislation and codes of practice and their influence in overcoming challenges, the ethical issues, the resulting conflicts of interest and how they can be resolved. Learners must consider the different approaches used by professionals when communicating with individuals with care needs and make reasoned judgements about the success of the communication techniques used.