P2/M2/D1

 Vocational Scenario or Context

You have recently started working for ‘Care at Home’ Care agency as a Care Worker. As part of your induction you have been shadowing a Senior Care Worker. It is now time for the Senior Care Worker to assess you as you go to support 2 individuals in their own homes. These individuals will become part of your caseload when you start working independently.

 The Care Manager at the Care Agency has provided you with an overview of the care plans and has asked you to prepare a report saying  how you will approach working with the 2 individuals to ensure that you have the appropriate skills.

Your report must include all of the following:

P2 Explain the skills and personal attributes necessary for professionals who care for individuals with different needs.

M2 Assess different methods professionals might use when building relationships and establishing trust with individuals with needs.

D1 Evaluate the success of promoting anti-discriminatory practice for specific individuals with different needs.

Skills and Attributes p7-11

For each case study:

1. Explain (P2) how each of these skills is used to meet each case studies care and support needs.

2. Assess (M2) how each one could be used when building relationships and establishing trust with each case study.

3. Evaluate (D1) how successful each one could be in helping to promote anti-discriminatory practice.
    

6 Cs https://www.nhsprofessionals.nhs.uk/nhs-staffing-pool-hub/working-in-healthcare/the-6-cs-of-care

• Care

• Compassion

• Competence

• Communication

• Courage

• Commitment

Other Skills

• people skills – empathy, patience, engendering trust, flexibility, sense of humour, negotiating skills, honesty and problem-solving skills

• communication skills – communicating with service users, colleagues and other professionals, e.g. active listening and responding, using appropriate tone of voice and language, clarifying, questioning, responding to difficult situations - https://www.livestrong.com/article/95955-examples-effective-nonverbal-communication/

• observation skills, e.g. observing changes in an individual’s condition, monitoring children’s development

Building relationships and trust

For each case study:

1. Assess (M2) how the following may help build relationships and trust.

2. Evaluate (D1) how successful the following may be in helping to promote anti-discriminatory practice.

Empathy theories

Explain what empathy is https://www.skillsyouneed.com/ips/empathy-types.html

page 12-13 - (M.Billingham et al, 2016)

for bibliography   M.Billingham et al, (2016) Pearson Btec National Health and Social Care Student Book 1, PEARSON, London

• Volkelt

• Visher 

• Scheler

• Hoffman https://uvearchives.wordpress.com/2007/10/12/the-development-of-empathy-hoffmans-theory-part-3-of-4/

Other Resources from Pearson: 

https://www.psychologytoday.com/gb/blog/encountering-america/201303/its-not-enough-listen#:~:text=Rogers%20defined%20empathy%20as%3A,210%2D211

https://www.psychologytoday.com/gb/blog/our-social-brains/201007/empathy-101)

For distinction standard, learners will select material from the provided case studies which allows them to explore the issues surrounding equality and diversity, and preventing discrimination, and how successfully promoting anti-discriminatory practice has been achieved for each case study.

Learners will draw together their understanding of the empathy theories and how they are applied, together with personal skills and attributes, to successfully promote anti-discriminatory practice. Learners must demonstrate clear understanding of the skills and attributes needed by professionals in order to meet individual care and support needs. Learners must consider the advantages and disadvantages of theories and use detailed analysis and research to reach reasoned and valid conclusions and recommendations. Learners must demonstrate clear understanding of all of the terminology used in a health and social care context.