A5 Monitoring the work of people in health and social care settings
Internal Monitoring
1. Watch the following video. Discuss (P+N=C) the impact of service user involvement.
2. Read p110 in text book on line management. Explain how line management works.
External Monitoring
1. Explain the role of the CQC.
2. Read and watch the video clips on whistleblowing. Discuss (P+N=C) the implications of whistleblowing.
3. For further information on Criminal investigations.
Resources
Text book page 110 - 112
Revision guide page 75 - 76
Exam questions
2(a) Outline the role of external agencies in inspecting health and social care services. (2 marks)
Key words: Inspection, national standards, benchmarks, accountable.
One management strategy that can be used to reduce poor practice amongst staff is to update and create new policies.
4 (c) Explain two other management strategies that could be used by Oak Trees Hospital to reduce poor staff practice. (6 marks)
Key words: legislation, performance management, whistleblowing, Service user feedback.