B3 Ways organisations represent interests of service users
Advocacy
1. Watch video and explain what advocacy is.
Complaints policies
1. Watch video and explain how complaints should be dealt with.
Whistleblowing policies
1. Watch video and explain what whistleblowing is.
Charities/patient groups
Read - Text book page 121 -122 or Revision guide page 85-86
Explain and give examples of charities and patient groups
Exam questions
2(b) (i) Describe how Debbie would use an advocate. (2 marks)
2(b) (ii) Describe one challenge that Debbie’s care manager might face when acting as her advocate.(2 marks)
1. (d) Discuss the implications of Mr Khan’s son becoming involved in multi-disciplinary team meetings as an advocate for his father. (8 Marks)
Key words: speaks or acts on their behalf, empowers, care planning process, self-esteem, misinterpret or not correctly identify or update his father’s requirements, conflicts of interest, appropriate skills, emotional involvement.