Glasgow Technicians

Rankine Building

Shona Ballantyne - stores, printer cartridges, gas bottles, chemicals x6683

Denis Kearns - Mechanical Workshop & Rankine superintendent x4306

Steven McKernan mechanical workshop technician

Wilson MacDougall mechanical workshop technician

Thomas Dickson mechanical workshop technician

Liam Kirkwood (mechanical apprentice)

John Nelson (level 2 laser labs) - currently has desk in electronics workshop level 7

Tom O'Hara electronics Level 5

Andrew Phillps electronics Level 6

Jim Greene electronics Level 6

James Watt Building

Cyril Pacot - Head of Technical Services

Brian Robb Mechanical workshop manager x4421

Ewan Russell CAD expert

JWNC

Chris Bennett - Director of Operations

Steven Thoms: e-beam

Paul Reynolds e-beam

David Gourlay: deposition

Jon Humphries: deposition

Mark Dragness: vacuum

James Grant RIE/ALD

Job request submission:

http://web.eng.gla.ac.uk/techservices/

Subject: Requesting Technical Support in the School

On 31/07/14 11:26, Douglas Irons wrote:

Dear all,

A new web based system for requesting technical support in the school

is now in place. This will ensure that all relevant information about

the job and the requester is recorded and in due course the system

will provide a more accurate account of how technical resources are

being utilised across the school.

Requesters will *_NOT_* be charged for technician time but more

information is being captured so that time can be attributed to an

appropriate research, teaching or another user category.

It is planned that technicians will input data about jobs/projects

they are working on themselves but this is still under discussion.

Meanwhile, the "front end" or job requesting function is ready to go

and using this will help managers to organise/prioritise work

commitments within their divisions.

Please try to familiarise yourself with the system over the next few

weeks bearing in mind it is live, so don't submit phoney job requests.

From August 1st this will become the default method for requesting

technical support in the Mechanical and Electronics Divisions and also

to request Laboratory Services Support in areas that don't have

resident technicians.

This is still under development so please provide feedback, good or

bad, and we will respond accordingly.

You can access the system using this link:

http://web.eng.gla.ac.uk/techservices/

This link will be available permanently on the school web page in due

course and a further email will follow explaining where to find it

once set up.

*/[N.B. This system should NOT be used to request work in the JWNC,

they have well developed systems of their own and you should continue

to use these. IT support also have a dedicated system and this too

should continue to be used as normal.] /*

*//*

Best Wishes

Doug Irons

Mr Douglas Irons

Technical Services Manager

University of Glasgow

School of Engineering

Room 372 James Watt Building

Gilmorehill Campus

Glasgow

G12 8QQ

Tel. 0141 330 5251

Fax. 0141 330 4885

Email: douglas.irons@glasgow.ac.uk

<mailto:douglas.irons@glasgow.ac.uk>

University of Glasgow Charity Number: SC004401