Disruptive Rider

Step 1: Ask

If you are concerned around someone’s behavior in the vehicle, whether that be physical actions or words being said, please ask them to refrain from the behavior.

You can include why this action or language is problematic, if you feel comfortable.

Step 2: Assess

Did the behavior change?

If yes, continue on with the ride as normal.

If no, inform the rider that you will have to stop and drop them off before the ride is complete if they do not change their behavior. Ultimately, we cannot allow them to continue to impact the vehicle environment.

Step 3: Refuse Service

If the rider will not stop the problematic behavior, pull over to a safe location and request that the rider leave the vehicle.

If the rider will not leave and will not change their behavior then you should call CPD/DPS to assist in diffusing the situation.

Step 4: Radio the Leader

As soon as you are able to, radio the Nightly Operations Leader to notify them of what has happened.

If 911 was called, inform the Leader of that, and that you what the status is of the situation.

Step 5: Incident Report

Only do this step if you had to refuse service or you think the Coordinator should follow up on the behaviors exhibited by the rider

The last step is either the Driver or the Navigator needs to complete an incident report form. The link is below.

If there are so many details that it would be difficult to write the report on the iPad, report back to the SafeRide office to write the IR on the computer.