Shared link Remote Session
Web Console
Click on "Sessions" in the left sidebar
Click on the "Create session" button
Enter in the client's name, this helps with finding the session in the list if there are multiple pending sessions
Click on the "Create Session" button
There are two options to connect with a client
Tell the client go to www.startcontrol.com and have them enter in the PIN Code
Share the URL in an email or chat message
Either options will prompt the client to download and install a program called DamewareRE.exe
After the client installs the program, a session will show up in the Console
If it doesn't show, refresh the screen
Click on the icon that looks like two computer monitors
A window will pop up with the remote session
Technician Console
Open the Technician Console
Click on the "Start New Session" button
There are two options to connect with a client
Tell the client go to www.startcontrol.com and have them enter in the PIN Code
Share the URL in an email or chat message
Either options will prompt the client to download and install a program called DamewareRE.exe
After the client installs the program, a session will show up in the left sidebar
Click on the session in the left sidebar
Click on the "Accept Request" button in the lower right corner
A window will pop up with the remote session