SchoolDude InstrucTions

Step 1

• Open the MJUSD homepage

• Scroll to the bottom of the page

• Look under the Quick Links heading

• Click on the Schooldude.com link

Step 2

• Log into SchoolDude with your account and continue to Step 5

• If you do not have an account, select the option at the bottom of the page that says "Never Submitted a Request? Register Here!" and continue to Step 3

Step 3

• Fill out the requested information

• Click Register (after making your account for the first time, you MUST create a SchoolDude ticket.  If you don't, your account will be removed)

Step 4

• If you do not see an number in the Account Number field when creating your new account, then try following these steps in Internet Explorer

Step 5

• After logging in, select the IT Request tab at the top of the page

• The contact information auto-fills from your account.  The number can be changed when submitting a ticket.

Step 6

• Select your school location in the Location dropdown menu

• Select the area in the Area dropdown menu

• Type in the room number in the Area/Room Number field

• Click on the problem type that is most closely related to your issue in the Problem Type selection area

Step 7

• Type a description of your issue

• Enter the asset tag number for the device in the Tag Number field (The asset tag is printed on a blue and silver sticker on the device)

• Click Submit

You'll be prompted for a final Submittal Password to submit.  That password is "password" without the quotation marks.