SchoolDude InstrucTions
SchoolDude is the ticketing software used by Maintenance and Technology for work assignment and tracking. Account creation is a self-service process, please follow these directions for doing so.
Step 1
Open the MJUSD homepage
Scroll to the bottom of the page
Look under the Quick Links heading
Click on the Schooldude.com link
Step 2
Log into SchoolDude with your account and continue to Step 5
If you do not have an account, select the option at the bottom of the page that says "Never Submitted a Request? Register Here!" and continue to Step 3
Step 3
Fill out the requested information
Click Register (after making your account for the first time, you MUST create a SchoolDude ticket. If you don't, your account will be removed)
Step 4
If you do not see an number in the Account Number field when creating your new account, then try following these steps in Internet Explorer
Step 5
After logging in, select the IT Request tab at the top of the page
The contact information auto-fills from your account. The number can be changed when submitting a ticket.
Step 6
Select your school location in the Location dropdown menu
Select the area in the Area dropdown menu
Type in the room number in the Area/Room Number field
Click on the problem type that is most closely related to your issue in the Problem Type selection area
Step 7
Type a description of your issue
Enter the asset tag number for the device in the Tag Number field (The asset tag is printed on a blue and silver sticker on the device)
Click Submit
You'll be prompted for a final password to submit. That password is "password" without the quotation marks.