Computer Repair Loop

These instructions are for the computers that are stuck in an automatic repair loop. They can save you time, because you will not need to remove the hard drive from the computer to save user data.

1. Turn off the computer

2. Plug in external hard drive

3. PXE boot the computer

4. Click the "Exit to Command Prompt" button

5. Type the following command to confirm that the C: drive contains the user information

   • dir C:\Users

   • Verify that the user profiles include the name of the user. If not, try different drive letters

6. Type the following command to confirm the external hard drive is mounted to the D: drive

   • dir D:

   • Verify that the contents listed match what you know is on the external drive. If not, try different drive letters

7. Type the following command to create a directory on the external drive

   • mkdir D:\<foldername>

   • Change <foldername> to whatever you want. I use the name of the computer

8. Type the following command to backup the user's data

   • xcopy /E C:\Users D:\<foldername>

   • This will not copy any hidden folders, still working on figuring that out. It grabs all normal files

9. Type the following command to restart the imaging process

   • wscript.exe X:\Deploy\Scripts\LiteTouch.wsf

   • Remember to select the "Move User Data Option" to copy all of the user data to the new image