Aeries Printer Issue

Once the receipt printer is installed in Windows, the following steps should be followed. The settings below are based on Windows 7.

Verify the paper size. Access does not support a paper length above 22.5 inches; therefore the “Receipt Length” options must be discarded. Instead, select a “Letter Length” option that has approximately the width of the paper being used (at least 3 inches) as the default paper.

Windows 7

• Click Start

• Go to Control Panel

• Select Devices and Printers

• Right-click Receipt Printer

• Select Printer Properties

• Select the General tab

• Click the Preferences button

• Click the Advanced button (at the bottom right)

• Set Paper Size to “Letter length 3.14x11in 48c”

• (OK, OK)

• Device Settings tab

• Set Receipt to “Letter length 3.14x11in 48c”

• Select the Advanced tab

• Click the Printing Defaults… button

• Select Paper/Quality tab

• Click the Advanced button (at the bottom right)

• Set Paper Size to “Letter length 3.14x11in 48c”

If the printer is the “Generic / Text Only” printer:

• Open the Properties window

• Click on the Advanced tab

• Select Print Directly to the Printer

The following are the two printers that were tested with the Readmit Slip and Off Campus programs:

Printer Brand / Model

Printing Method

Connection

Citizen iDP-3550

Dot Matrix

Parallel Port

Citizen CT-S2000

Thermal

USB

However, the Citizen CT-S2000 was preferred due to the setup being much easier and it is a better quality printer. Also, USB ports are ‘modern’, whereas parallel ports are slowly disappearing.