Embedded Files
Set an appointment with IDM for the new POS install using the following website: IDM Appointment Scheduler
Click on Orange tab on the left, and select "HELP I need technical support" option
In description, explain that you are doing a new POS install to replace old POS device
Make sure you are doing this under an account you created for *you* so that they call your number when the appointment comes
Go to the old POS device
Trying to do the following using a network share method doesn't always work
Navigate to "C:\Users\Public\Public Documents\Identimetrics\" and copy the "Database" folder to a flash drive
If there are 2 Database folders, copy both to the flash drive
Move the database folder onto the desktop of the "nspos" login
Wait for IDM to call you
Remote them in using the "fastsupport.com" website
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