Opening a support request with the AB46 IT Team
Opening a support request with the AB46 IT Team
Embedded Files
For emergencies click here or see at the bottom of the page.
Things are occasionally going to go awry. That's the unfortunate reality in dealing with several different kinds of technology day to day. Thankfully, our team is here to help.
You can scan or click the QR code, click here, or you can email help@ilava.com
1. Check the Knowledge Base to see if there is an answer to your technical issue, and try to fix the problem on your own first. Just scan or click the QR code to get to it or click here.
2. If you do not feel comfortable trying to fix the problem on your own, or do not have access to fix the problem, submit a new support ticket and fill out the following information.
Name
Work Email or Personal Email
Which Location you work at
What is the issue that you are experiencing
How often does it occur? What troubleshooting steps have you taken? Give a little detail on the issue at hand.
3. Once you submit your request we will respond as soon as possible and will be alerted immediately.
Frequently we will just remotely connect to you machine almost immediately after receiving your request. Depending on workload please allow for up to 15 minutes for a response.
If the issue is minor, we will respond within 24 hours. Or if the issue requires purchasing or warrantying out a device.
🆘If the issue is an emergency, do not open a support request!🆘
For all emergency issues please call the following in this order:
Jonathan: 520-240-2049
Nick: 520-833-6835
Page updated
Report abuse