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Ticket Priorities:
Priority 1 (P1) Critical Impact: This description is about a very important and urgent problem (called a P1 incident) that impacts many people or vital services of a business. It's so serious that it could cause a complete stop of an important service or greatly disrupt how the company works. Fixing this problem is the top priority, and people work non-stop, even overnight if needed, to solve it as quickly as possible.
Priority 2 (P2) High Impact: This is about a serious problem (called a P2 incident) that affects many people, but it's not as critical as a P1 incident. It impacts business services, but it doesn't completely stop the company's operations. It's still a high priority to fix it quickly, but it's not as urgent as the problems in P1 incidents.
Priority 3 (P3) Moderate Impact: This is about problems (incidents) that impact fewer people or less important services in a business. They can be annoying or cause some delays, but people can still keep working. It's important to fix these issues, but they don't need to be dealt with right away.
Priority 4 (P4) Low Impact: This is about small problems (incidents) that hardly affect any people and have little effect on business services. They usually involve less important functions and are often fixed during regular updates or maintenance, and there's more time allowed to solve them.