Student & Parent Monthly Communication
Student & Parent Monthly Communication
Embedded Files
Parent and student monthly contact DO NOT have to be completed on the same day.
If you only communicate with a parent, log as MONTHLY P/G CONTACT.
If you only speak to student, log as STUDENT CONTACT.
If you communicate with BOTH the student AND the parent, you can log it as BOTH by checking MONTHLY P/G CONTACT and then checking the Student box.
STUDENT MONTHLY CALLS
STUDENT MONTHLY CALLS
Student monthly contact must be verbal via phone, zoom, or collaborate (no text or email is allowed), unless the student is in GAS.
Log all verbal conversations with students to avoid overdue student contact (SC)
This can include DBAs, questions, etc.
If a student is in GAS, a student monthly call can be logged as successful with two way communication via text or email.
If a student is NOT in GAS, verbal communication is required.
Always open Educator gradebook when talking with a student to review successes and set goals
PARENT MONTHLY CALLS
PARENT MONTHLY CALLS
Parent monthly contact should be parent’s preferred method: call, text or email, but if a student is not in GAS, an attempted call is required.
During the Welcome Call, ask parents their preferred method of communication and log in flex comments for each student: Call (verbal), Text, or Email
If the parent has not noted a contact preference with the instructor the parent must be contacted via phone, voice to voice
Contact each parent for verbal two-way monthly contact, unless the student is currently in Good Academic Standing.
GOOD ACADEMIC STANDING
GOOD ACADEMIC STANDING
STUDENT COMMUNICATION WHEN
IN GOOD ACADEMIC STANDING
You can log a student email or text conversation with students IF students are in Good Standing for students, which means:
They have a grade of 80%+ (79.5%)
They have worked within the past 7 days
They are less than 4 weeks over the course average weeks to complete (less than 20 weeks active)
ALL three must be true in order to log a student MC that is not verbal
PARENT COMMUNICATION WHEN
IN GOOD ACADEMIC STANDING
You can log a a one way text, email, or attempted call/voicemail as a successful parent call if the student is considered in Good Academic Standing, which means:
They have a grade of 70%+ (69.5%)
They have worked within the past 7 days
They are less than 4 weeks over the course average weeks to complete (less than 20 weeks active)
ALL three must be true in order to log a student MC that is not verbal
Steps to take if parents/guardians do NOT respond to communication attempts for students NOT in Good Academic Standing
Steps to take if parents/guardians do NOT respond to communication attempts for students NOT in Good Academic Standing
#1- If there is a concern and the student has not worked in over 7 days, parents must have an attempted phone call made for the week (within last 5 days). We want to keep our parents up to date with any issues.
Our Monthly Call Best Practice is to begin attempted contacts within 10 days of being overdue.
Steps for Attempted Monthly Contact with Parents of students that are NOT in Good Academic Standing:
Step 1: Make a phone call attempt to parent and leave a voicemail requesting to speak with them
Step 2: Follow up with a text message asking to speak and include student progress information
Parent Responds through Text or Email but not Phone Call:
If parent responds to text or email and you have meaningful two-way communication with them, log this as a completed parent monthly contact.
If you have tried to call the parent for a PMC within the past 5 business days, and they reply to a written communication attempt, you can log the meaningful 2-way written communication as a PMC if the student is not in GAS.
Parent does NOT respond at all:
Make two attempted phone calls within 5 days. Also send attempted text messages or email to elicit a response.
You can also request a teammate or TOA to attempt contact.
⭐To ensure the privacy and security of student information, adhere to the following guidelines:
⭐To ensure the privacy and security of student information, adhere to the following guidelines:
❗Authorized Contacts Only: Discuss a student's progress only with a parent or guardian listed on the student's account in the Virtual School Administrator (VSA). Do not share details with individuals not listed.
❗Authorized Contacts Only: Discuss a student's progress only with a parent or guardian listed on the student's account in the Virtual School Administrator (VSA). Do not share details with individuals not listed.
❗Verification Process: If someone claims to be a parent or guardian but is not listed in VSA, direct them to create a parent/guardian account.
❗Verification Process: If someone claims to be a parent or guardian but is not listed in VSA, direct them to create a parent/guardian account.
❗Third-Party Requests: For students working with a learning coach, grandparent, or other family member not listed as a legal guardian, progress reports can be requested from our Records team.
❗Third-Party Requests: For students working with a learning coach, grandparent, or other family member not listed as a legal guardian, progress reports can be requested from our Records team.
❗Consent Requirements: To release records to a third party, a completed and notarized consent to release form from a legal parent or guardian, or a legally issued subpoena, is required.
❗Consent Requirements: To release records to a third party, a completed and notarized consent to release form from a legal parent or guardian, or a legally issued subpoena, is required.
GOOD ACADEMIC STANDING
GOOD ACADEMIC STANDING
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