Business Services (VET)

Course overview:

The Business Services course provides students with practical insights into the operations of modern workplaces. It emphasises the development of administrative, technological, and communication skills essential for various business environments. Through this course, students gain nationally recognised qualifications that can lead directly to employment or further study in the business sector. 

There is no cost for the HSC course or Certificate III in Business.

Important Information:

2026 Course Information - Wagga Wagga RTO 90333

Uniform: Students are required to wear fully enclosed leather shoes for the practical components. 

Mandatory course requirements

You must complete 240 indicative hours of coursework and a minimum of 70 hours work placement. Not meeting these requirements will incur an `N` determined as required by NESA.

Course structure and requirements:

The Business Services Curriculum Framework is based on the BSB Business Services Training Package. Students work towards achieving the Certificate III in Business (BSB30120).

Students must complete 240 indicative hours of coursework and a minimum of 70 hours of work placement (35 hours in Year 11 and 35 hours in Year 12.) 

2026 Course Information - Wagga Wagga RTO 90333

Mandatory focus areas and competencies:

• Innovation and technology

  • BSBCRT311 (Apply critical thinking skills in a team environment)

  • BSBTEC201 (Use business software applications)

• Safety and wellbeing

  • BSBPEF201 (Support personal wellbeing in the workplace)

  • BSBWHS311 (Assist with maintaining workplace safety)

• Sustainability

  • BSBSUS211 (Participate in sustainable work practices)

• Working in the business services industry and workplace

  • BSBPEF301 (Organise personal work priorities)

  • BSBTWK301 (Use inclusive work practices)

  • BSBXCM301 (Engage in workplace communication)

Additional competencies as part of the Certificate III in Business:

• BSBTEC202 (Use digitial technologies to communication in a work environment)

• BSBTEC303 (Create electronic presentations)

• BSBOPS201 (Work effectively in business environments)

• BSBINS302 (Organise workplace information)

• BSBTEC301 (Design and produce business documents)

• BSBOPS301 (Maintain business resources)

Skills developed:

• Valuable to have: Interest in business operations, attention to detail, and strong organisational skills

• Skills developed:

  • Effective communication in a business context

  • Proficiency in using office technology and software

  • Understanding of workplace health and safety procedures

  • Customer service and interpersonal skills

  • Time management and organisational abilities

• Students need to be prepared to:

  • Demonstrate competence in various business-related tasks

  • Apply theoretical knowledge to real and hypothetical scenarios

  • Adapt and show flexibility and problem-solving in different workplace scenarios

Assessment procedure:

Competency-based assessment: 

In this course, you will work to develop the skills and knowledge described in each unit of competency. To be assessed as competent you must demonstrate your ability to satisfactorily complete the tasks required in the assessments. There are no marks awarded in competency-based assessments. Students are assessed as either ‘competent’ or ‘not yet competent’. 

External assessment (optional HSC examination):

The High School Certificate Examination for Business Services (240 indicative hours) will involve a written examination consisting of multiple-choice items, short answers and extended response items. 

Students completing the Business Services (240 indicative hours) course will be eligible to sit the Business Services HSC Examination and count the results from the examination towards their ATAR. The examination is independent of the competency-based assessment undertaken during the course and has no impact on the eligibility of a student to receive a vocational qualification in Certificate III in Business.

To withdraw from the HSC Examination students and parents must complete the required documentation.

Future career and possible study pathways:

Business Services complements subjects like Business Studies, Legal Studies, and Information Processes and Technology. It provides a foundation for careers in:

• Real estate

• Customer service

• Human resources

• Financial services

• Marketing and sales

• Office administration

Students may pursue further education through TAFE or university courses in business, management, or related fields. The Certificate III in Business also opens pathways to traineeships and employment opportunities in various industries.

School based part-time apprenticeship:

A school-based traineeship is available in this course. 

For more information see School-based apprenticeships and traineeships (SBAT)

Exclusions:

Students can only undertake the Business Services (120 indicative hours) course or the Business Services (240 indicative hours) course.  General information about NESA VET course exclusions can be found at Course exclusions