Understand the problem you are trying to solve

Understand the users' needs

Define the core problem that underlies the development of the product

Identify solutions to the problem statement created

Start brainstorming to expand the problem space

Identify and test the ideas proposed to finalise the best solution

Consulting experts to find out more about the area of concern

Communication can occur via meetings, questionnaires, interviews and phone calls

Work to accomplish tasks and gain useful feedback regarding existing system