Frequently Asked Questions / FAQ

Why can't I login?

• The most common reason is that the web address URL is incorrect.  

  • Make sure the web address says: live.buildingstart.com/sitename

  • Most often having issues the web address is missing the site name.  The site name will be something like "airnab4", so the web address will be "live.buildingstart.com/airnab4"

Why is there an error when running a report?

• The most common reasons:

  •  There are corrupted images attached on a parameter or the file cloud.

    • The fix is to find and delete the corrupted images.

  •  The Book Name has an invalid character such as a quotation mark.

    • The fix is to change the Book Name.

  •  An inserted PDF file is corrupted.

    • The fix is to find which PDF file is causing the issue by using a process of elimination.

  • An issue is missing a description.

    • The fix is to find the issue with the missing description and fill in a value.

Why is a piece of equipment missing from the report?

• The most common reason is that it is not selected in the Select Visible Equipment window. 

Why is data is not showing up on the report?

• This is likely due to a checkbox not being checked, however, there are multiple checkboxes that could be the cause.  An example is the parameter is not checked as 'Active' or 'Visible'.  To fix this you would need to be an Admin level user, and then access the Company Parameter Setup page.  Check that the parameters are checked as Active and Visible.  The next area to check is the Summary Setup page.  Make sure the parameters are checked as Active.  The last place to check if parameters are Active and Visible is in the Detail screen of an individual piece of equipment, found in the Equipment tab by clicking the piece of equipment.  Check that the Active and Visible boxes are checked.