Integrate, throw down the silos.
In former days, and still, many businesses had departments, each with their own procedures and systems.
We call that 'silos'. A customer request has to go through one or more silos with invisible but strong walls. Each department with its own rules.
For example: In a company where each department has defined their processes in documents (Word, Powerpoint, ...), it is not easy to get insight in the overall process. Different departments may use different terms, making it difficult to overlook the overall process. Furthermore, it is hard to overlook the overall process, because then you should put all the process documents side by side. The information in the documents, pictures and text, is not linked together. Only people can distil the overal process by reading process documents side by side.
In this example the process maturity is on level 2 or 3, depending on the quality of collaboration.
Nowadays many businesses adapt the customer-to-customer or end-to-end process concept. This requires one integrated process. One process with one responsible is the best guarantee that the customer will be served as good and quick as possible. Idealy a process manager is responsible for a total end-to-end process. Including all aspects like quality, legal, compliancy, risks, business goals, kpi's, and other business requirements.
This needs overview and insight in all these aspects and where they apply. Especially for the process workers, because they have to realize all these requirements. To assist this integrated end-to-end processes you need a integrated tool like ARIS, where you can connect all that requirements to the process flows. Uniformity and consistency are important.
Other stakeholders like risk management, performance management, legalty get also more insight in where 'their' requirements are (to be) applied.